Articles on: CUSTOMER EXPERIENCE / SALES

What to expect on your first visit

What to Expect on Your First Visit

Professional Pool Company — Your Introduction to the Pool Design & Construction Experience

Your first visit with Professional Pool Company is an important step in creating your new backyard. Whether it’s an in-person visit, virtual meeting, or on-site evaluation, this appointment helps us understand your goals and gives you a clear picture of what’s possible on your property.

This article explains what happens during your first visit and how to prepare.


1. We Start by Understanding Your Vision

Your first visit begins with a conversation about:

  • How you plan to use your pool
  • Must-have features (spa, sunshelf, water features, decking, etc.)
  • Design style (modern, classic, resort, natural)
  • Depth and layout preferences
  • Shade, seating, and entertaining needs
  • Budget comfort zone
  • Timeline expectations

This helps us design a pool that reflects your lifestyle—not just the available space.


2. We Review Your Property Layout

If your first visit is on-site, we will evaluate:

  • Yard size and shape
  • Access for construction
  • Sun exposure
  • Landscaping or obstacles
  • Drainage and slope
  • Setback limitations
  • Utility locations
  • HOA or neighborhood considerations

If it’s a virtual visit, we review:

  • Your survey
  • Backyard photos
  • Any layout notes you provide

This ensures your design is accurate and buildable.


3. We Walk You Through the Design Process

We explain how our 3D design process works:

  1. Overlaying your pool on your property survey
  2. Designing steps, benches, and depths
  3. Selecting tile, coping, decking, and finish options
  4. Reviewing lighting, water features, and spa placements
  5. Sending you your 3D design for review

You’ll understand exactly what happens next.


4. We Discuss Equipment Options & Technology

We explain the equipment we use, why we use it, and help you understand:

  • Variable-speed pumps
  • Salt systems vs. chlorine
  • Heaters and heat pumps
  • Smart automation (Hayward Omni)
  • Filter types
  • LED lighting
  • Spa controls

We match equipment to your design and your preferences.


5. We Review the Construction Timeline

You’ll get a clear overview of:

  • Engineering timeframe
  • Permitting expectations
  • Dig schedule
  • Plumbing & steel phase
  • Gunite shell
  • Tile, coping, and decking
  • Interior finish
  • Startup and final walkthrough

We also explain factors that may influence timing (weather, county workload, materials, etc.).


6. We Answer All Your Questions

Common topics we cover include:

  • How long the project takes
  • What affects lead times
  • How payment milestones work
  • What to expect during each construction phase
  • Safety requirements
  • Warranty information
  • HOA and county rules
  • Drainage and elevation planning
  • What homeowners need to do during the build

We make sure you feel comfortable before moving forward.


7. What You Should Prepare Before the Visit

To get the most value from your first visit, have these ready if possible:

✔ Your property survey

This keeps your design accurate.

✔ Backyard photos

Helpful for virtual visits.

✔ Inspiration photos

Pools, finishes, or features you like.

✔ A list of must-haves and nice-to-haves

This helps refine the design.

✔ General budget comfort zone

So we tailor the design within realistic expectations.


8. What Happens After Your Visit

Following your visit:

  1. We build your custom 3D design
  2. You receive a design review appointment
  3. Revisions are made based on your feedback
  4. Your project moves to engineering
  5. Permitting begins once your design is approved

You’ll always know the next step and when it’s happening.


Summary: Your First Visit Sets the Foundation for a Smooth, Successful Build

During your first visit, you can expect:

  • A clear understanding of the process
  • Accurate property review
  • Discussion of design ideas
  • Equipment and feature guidance
  • Timeline and permitting expectations
  • Answers to all your questions
  • A roadmap of what happens next

Our goal is to make your first visit easy, informative, and exciting.


Ready to Start Your First Visit?

Whether you’re gathering ideas or ready to build, we’re here to help.

👉 Schedule your consultation anytime.

Updated on: 28/11/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!