Automation Troubleshooting Basics (Hayward Systems)

Professional Pool Company — Quick Fixes for Common Hayward Automation Issues

Hayward automation systems (OmniLogic, OmniPL, OmniHub, and ProLogic) are reliable, but like any smart system, they may occasionally need basic troubleshooting. Most issues are simple and can be resolved without service.

This guide covers the most common automation problems and how to fix them safely.

⭐ 1. Check Wi-Fi or Internet Connection (Most Common Cause)

If your app won’t connect, loads slowly, or devices won’t respond:

✔ Step-by-step:

1. Make sure your home Wi-Fi is working.
2. Ensure the automation panel has signal (look for Wi-Fi strength).
3. Restart your router if needed.
4. If you have OmniLogic/OmniPL, check the network module for signal lights.

✔ If using Ethernet:

• Confirm cable is plugged securely into the router and automation panel.

Tip: Wi-Fi extenders or mesh systems greatly improve signal at the equipment pad.

⭐ 2. Reboot the Automation Panel

Many issues resolve with a simple restart.

✔ How to reboot safely:

1. Turn off the pool automation breaker at your main panel.
2. Wait 10 seconds.
3. Turn the breaker back on.

This resets processors, reconnects Wi-Fi, and clears most software glitches.

⭐ 3. Check Date & Time Settings

If schedules are running at the wrong time, your panel clock may have reset.

✔ Fix:

• Go to:

Menu → Configuration → System Info → Date/Time

• Ensure:
• • Correct time
  • Correct time zone
  • “Automatic daylight saving” is ON

Automation relies on the system clock for every schedule.

⭐ 4. Heaters Not Turning On

If your heater won’t activate:

✔ Check:

• Pool or spa set temperature is higher than water temperature
• Mode is set to Pool, Spa, or Spa Mode
• Heater is set to “Remote” (not “Standby”)
• Water is actively circulating
• Filter pump is running fast enough (usually 2500–3000 RPM for heat pumps)

Many heaters won’t start below a minimum flow rate.

⭐ 5. Pumps Not Responding

✔ Try these steps:

• Manually press the Filter Pump button on the automation panel.
• Ensure the system is not in Service Mode (local panel override).
• Verify pump RPM speeds are assigned to each function.
• Confirm breakers are ON at the home panel.

If the pump runs manually but not through the app, the issue is software or scheduling — not equipment.

⭐ 6. Valves Not Turning (Spa Spillover, Water Features, etc.)

✔ Check:

• The valve actuators are plugged in
• Actuator toggle switches are not disabled

(They should be centered for automation control)

• Automation relay assigned to the feature is active
• No debris or rocks blocking valve rotation

Valve actuators often stop working if the toggle switches get bumped.

⭐ 7. Lights Not Turning On

✔ Check:

• Verify the light transformer breaker is ON
• Confirm the light relay is assigned to a button
• Replace GFCI if it has tripped
• Check settings in:

Menu → Lights → Circuit Assignment

If the pool light trips GFCI repeatedly, it may need replacement.

⭐ 8. Salt System Not Reading Correctly

Hayward salt cells sometimes report low salt even when levels are normal.

✔ Try:

• Clean the cell (scale buildup gives false readings)
• Check the cell cable connection
• Ensure water temperature is not below the operating range
• Confirm flow is high enough (raise pump RPM temporarily)

If the reading fluctuates wildly, the cell may be reaching end-of-life.

⭐ 9. App Not Syncing With the Panel

App and panel communication can get out of sync.

✔ Steps:

• Fully close the Hayward app
• Reopen and refresh
• Reboot automation panel if still unsynced
• Log out and back into the app
• Ensure firmware is updated

Most sync issues relate to temporary Wi-Fi drops.

⭐ 10. Firmware Updates (Often Needed for Fixes)

Hayward releases updates that fix bugs or improve communication.

✔ How to update:

• Open the Hayward Omni app
• Go to Settings → System Updates
• Follow prompts
• Automation panel may reboot during update

Keeping firmware current prevents many recurring problems.

⭐ 11. When You Should NOT Troubleshoot Yourself

Stop and call for service if you notice:

❌ Burning smell

❌ Repeated breaker tripping

❌ Water dripping inside the panel

❌ Visible scorch marks

❌ Corrosion inside the automation box

❌ Equipment pad flooding

Electrical issues must be handled by a licensed technician.

⭐ 12. Summary: Most Automation Issues Are Simple Fixes

Most Hayward automation problems come from:

✔ Wi-Fi issues

✔ System needing a reboot

✔ Incorrect settings

✔ GFCI trips

✔ Valve actuator switch positions

✔ Low flow to heater or salt system

✔ Outdated firmware

Professional Pool Company is always available to help troubleshoot or guide you through the process.

⭐ Need Help With Your Automation System?

We can walk you through fixes or schedule a technician if needed.

👉 Contact us anytime for automation support.

Updated on: 29/11/2025